Contents
- The case26 min
- D1–D3: team, problem, protection33 min
- D4: on the trail of the true cause46 min
- D5–D6: eliminating and proving34 min
- D7–D8: securing and closing42 min
- Self-test30 min
Problem solving
8D problem solving
From the complaint to the finished 8D report.
- Duration
- approx. 3.5 h
- Modules
- 6
- Completion
- Self-test + certificate
- Access
- 12 months
Your benefit
A customer reports scratched lids – and you lead the 8D report: at VTF GmbH, the painted lids of AutoParts AG arrive damaged in the VTF-620 returnable packaging. You narrow down the affected lots, find the real cause with a Pareto chart, scatter diagram and trial, choose the corrective action and prove its effect with figures. At every stage you decide for yourself and see the consequences. Afterwards you will handle complaints the way customers and VDA expect. With form, self-test and certificate.
What you'll learn
- Explain the purpose and sequence of 8D (D0–D8)
- Put together an effective 8D team
- Collect possible causes with the Ishikawa diagram
- Evaluate actions by their effectiveness
- Derive systemic preventive actions
- Apply the 8D method with confidence and assess 8D reports
- Know the structure of the 8D form
- Decide when an 8D is necessary and define emergency response actions
One continuous caseYou follow the AutoParts AG complaint from day one to closure; each discipline builds on the previous one.
Your decisions countAt important points you decide for yourself and see the consequences – including those of well-intentioned mistakes.
Understanding the 8D formFor each discipline, you learn what belongs in the form – with weak and good wording from the case.
With data instead of gut feelingPareto, change analysis, scatter plot and rule of three – this is how you prove causes and effectiveness, as customers and the VDA expect.
Self-test: 30 questions, evaluated automatically in 30 minutes – once you pass, you receive your certificate.
€89.95