Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Maik Locke, I4Quality, Goethestr. 7, 78467 Konstanz, Germany, phone +49 160 4600559, e-mail kontakt@i4quality.de) of your decision by means of a clear statement, e.g. by e-mail. You may use the model withdrawal form below, but this is not obligatory. You can also declare your withdrawal directly in your account: under “Withdraw from contract” (in the menu on every page of the platform and under “Subscription & invoices”) you select the contract and click “Confirm withdrawal”; we confirm receipt immediately by e-mail. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal. We will use the same means of payment that you used for the original transaction; you will not be charged any fees for this refund. If you requested that a service, such as a subscription or consulting, should begin during the withdrawal period, you will pay a reasonable amount for the part provided up to the withdrawal.

Early expiry for digital content

For courses and other digital content, the right of withdrawal expires once we have begun providing the content after you have expressly agreed that we may begin before the withdrawal period expires, you have confirmed that you thereby lose your right of withdrawal, and we have sent you the contract including this confirmation by e-mail.

Model withdrawal form

To Maik Locke, I4Quality, Goethestr. 7, 78467 Konstanz, Germany, kontakt@i4quality.de:

I/We hereby withdraw from the contract concluded by me/us for the provision of the following digital content / the provision of the following service: ______
Ordered on ______ · Name ______ · Address ______ · Date ______