Contents
- What is quality?26 min
- From inspection to management23 min
- ISO 9001 and the management system30 min
- QM in the organisation20 min
- Leading with figures26 min
- Risk and law22 min
- Suppliers and inspection29 min
- Measuring equipment, CAQ and digitalisation10 min
- The methods toolkit32 min
- Preventive methods20 min
- Statistics in brief22 min
- Audit day19 min
- Self-test30 min
Quality management
Quality management basics
From customer perception to the certificate.
- Duration
- approx. 5 h
- Modules
- 13
- Completion
- Self-test + certificate
- Access
- 12 months
Your benefit
You understand how quality management works – from customer perception through ISO 9001, KPIs and suppliers to the audit. Ideal for new QM representatives and coordinators, managers and everyone who helps support a management system. With the NOVA case, Excel templates, final self-test and certificate.
What you'll learn
- Define quality according to DIN EN ISO 9000
- Describe the stages of development of quality management
- Explain the structure of ISO 9001 (clauses 4–10)
- Get from vision and mission to measurable quality objectives
- Get from the vision via the policy to measurable objectives
- Distinguish between warranty and product liability
- Evaluate and classify suppliers
- Distinguish between inspection equipment and measuring equipment and explain traceability
From subjective to objectiveCola blind test, Kano model and House of Quality: this is how “looks cheap” becomes a testable characteristic.
Calculating with real figuresOEE, Pareto, network diagram, ABC-XYZ, AQL, Cp/Cpk, fault tree and design of experiments – based on the NOVA case.
Your decisions countProcess responsibility, goods receipt, budget, control chart and audit – you decide and see the consequences.
Templates to take awayCheck sheet, Pareto exercise, House of Quality, OEE calculator and supplier evaluation as Excel files.
Self-test: 35 questions, evaluated automatically in 30 minutes – once you pass, you receive your certificate.
€199.95